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Bridge Your Knowledge from ITIL v3 to ITIL 4

Article | Feb. 01, 2019

ITIL® 4 Foundation Bridge is a new Global Knowledge course that addresses the specific needs of professionals who have already achieved the ITIL v3 Foundation certification and wish to upgrade to ITIL 4. 

Guide to ITIL® Certifications and Tips for Exam Success

White Paper | Jan. 03, 2018

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

The Evolution of the IT Decision-Maker

White Paper | Nov. 16, 2017

For 10 years, Global Knowledge has surveyed IT professionals and published the findings in our annual IT Skills and Salary Report. With topics ranging from top-paying certifications to most in-demand skills, our reports have consistently provided a deep examination of the attitudes and opinions held by IT professionals around the globe. With a decade of reporting at our fingertips, we decided it was an appropriate time to dissect the views of those making the decisions in the tech industry. What are their biggest challenges? How have their training opinions changed over time? How do their actions affect staff?

10 Ways to Future-Proof Yourself

Article | June 01, 2017

Having a breadth and depth of skills -- especially on new and emerging technologies -- can only weigh in your favor.

You’ve Completed ITIL® Foundation: Now How to Implement It

White Paper | Nov. 30, 2016

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

Global Knowledge Guide to Python

Special Report | Aug. 08, 2016

Whether you’re a beginner or intermediate Python developer, you’ll want to keep this guide close to your keyboard and Python editors. In it, you’ll find sample use cases for many of the most common language constructs and tasks that you’ll likely need to perform, such as reading a file or working with a database.

Manage Change, Improve Diversity and Inclusion within Your Organization

Webinar – Recorded | April 21, 2016

In this 60-minute webinar Dipal will speak to how organizations can embed diversity and inclusion in their practices by using the principles of change management. She will draw on various models to implement diversity and inclusion initiatives that will apply to all organizations no matter what stage they at are at including starting the conversation, getting buy-in from key stakeholders, developing a strategy or sustaining initiatives.

Software Problems and How Docker Addresses Them

White Paper | Jan. 12, 2016

Learn how Docker makes it easy to update, test and debug software with this white paper and gain foundational knowledge about Dockerfile, Docker images and containers.

New RHEL 7.1 Features Ease Business and IT Adoption

White Paper | Jan. 06, 2016

The recent Red Hat Enterprise Linux (RHEL) 7.1 release offers a range of system-wide improvements. Whether you're new to RHEL or a veteran user, this white paper covers essential new tools and upgrades. Dynamic patching, in-place upgrades, easily configuring new deployments or monitoring entire systems represent some of the more significant changes. This white paper not only explores the significance of these modifications, it also provides useful examples, including diagrams and command lines for executing key tasks. RHEL 7.1 represents the first minor release of RHEL 7, which launched in June 2014 and will be supported for a 10-year life cycle.

Benefits of an “Agile” Mindset

Article | Nov. 24, 2015

Projects are a social endeavor. Traditional project management approaches have shied away from the social advantages a more agile project environment brings. By nature, we are storytelling, pattern seeking and social people. We need colocation to shine truly in a project environment.