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What path you decide to take to earn your Cisco Certified Network Associate (CCNA) Routing and Switching certification will depend on a number of factors including your availability, willingness to work long hours and your ability to absorb a lot of information in a short period of time. This white paper includes self-assessments and training recommendations to help you figure out if taking the CCNAX Routing and Switching Boot Camp or taking two separate ICND1 and ICND2 courses is the best fit for you.
The responsibility for securing organizational data has spread beyond the traditional IT professional. While there are more diverse security solutions, there are more diverse and sophisticated security threats. Security awareness and training is essential for everyone within an organization. Learn how Cisco has continued to evolve its security solutions and training.
The Cisco Unified Collaboration solutions offer anytime, anywhere access for organizations who need instant access to clients, vendors and remote employees. Cisco products enable authorized external users to connect to corporate resources, create different user groups and manage large scale deployments. Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
Your clients, vendors and workforce don't always operate in the same building, state or country. Cisco Collaboration Endpoint products make communicating with your counterparts across town or on the other side of the world easy. This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
Using ITIL can improve your IT service levels, customer service ratings, business productivity and reduce operating costs, but getting started can be overwhelming. Gain the understanding you need to adopt and adapt ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.
Security attacks have become more advanced; therefore, security solutions have needed to evolve to deal with those threats. Cisco's acquisition of Sourcefire brings a new paradigm to the security landscape. No longer is security a one-time, instantaneous event. Security now is threat based, network cognizant, and continuous. All organizations, public and private, need to be aware not only of the constantly changing threat environment, but must be prepared to respond in kind.
Cisco Collaboration Systems Release (CSR) 10.6, along with CUCM 10.5(2), enhances the user and administrator experiences and interactions. In many cases, a change to one product may necessitate changes to other products. For example, where the deployment options for video conference control changed to place all control behind the Telepresence Conductor, Cisco Prime Collaboration management tools had to be updated to reflect this new deployment approach. As new endpoints are added, CUCM and Prime Collaboration both needed to be updated to reflect the new endpoints.
This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.
When properly utilized, VLANs and trunks provide flexibility, stability and ease of troubleshooting. This paper provides technical details about VLANs and trunks, along with design options at a basic to intermediate level. Recommendations and commands are included throughout.