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In this video, Practice Leader Craig Brown discusses how Microsoft Lync can function in enterprise environments to streamline communication and increase productivity.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.
Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.
Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.