Resource Library

The ITIL® framework continues to grow and adapt. With the release of ITIL® (Version 5), organizations can access enhanced guidance while building on their existing investments. This is not a reset. It is a thoughtful evolution designed to support the way teams work today and tomorrow.

AI is no longer a side project—it’s quickly becoming the backbone of how leading enterprises operate, innovate, and compete.

IT teams are under pressure to deliver faster, innovate with AI, and demonstrate measurable business value—yet many are working with frameworks built for a different era. ITIL®️ 5 changes that. Watch our expert-led session where Duncan Anderson, ITIL®️ Best Practice Expert at Skillsoft Global Knowledge, will reveal what's new in ITIL®️ 5 and how it helps modern IT teams navigate today's digital-first, AI-enabled landscape. Watch Now