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The Agile Business Analyst: How Much Is Enough?

White Paper | June 19, 2014

The principles in this white paper help you introduce greater predictability into your own Agile requirements activities, both individually and across your organization. As you start to apply these ideas and pose these questions, you'll likely see certain patterns emerge that will help you establish your own set of practices that make Agile work for you.

Topics Covered in IT Project Management

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, discusses the benefits of our IT Project Management course.

What is a Business Analyst?

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, explains why business analysts are essential to organizations and how our Business Analysis Essentials and Business Process Analysis courses can help them in these roles

Which Business Analysis Class is Right for You?

Video | June 19, 2014

Kirsten Lora, Global Knowledge Senior Product Director, explains the difference between our Business Analysis Essentials course and Business Process Analysis course.

The Work Breakdown Structure for Project Management

Video | June 12, 2014

Global Knowledge Course Director Samuel Brown introduces the Work Breakdown Structure and why it matters to project management.

License Management Using SmartCloud Control Desk

White Paper | May 20, 2014

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

Where Does Business Analysis Fit into TOGAF?

Webinar – Recorded | May 08, 2014

The Open Group Architectural Framework (TOGAF) provides a structure for describing all transformational work within an enterprise. While TOGAF focuses on the role of an enterprise's architects, it also very much addresses the space in which business analysts (BAs) play. This can lead to role confusion, blurred deliverables, and duplicate work. In this one-hour webinar, business analysis expert and Global Knowledge instructor Adam McClellan will focus on those parts of TOGAF in which the business analyst is typically the most active, and he will outline how the analyst's work contributes to the broader architecture. He will also provide perspective for architects who work with BAs and for BAs interested in the architecture disciplines.

PMs Are From Mars, BAs Are From Venus

Webinar – Recorded | May 01, 2014

Whether you're a Project Manager or a Business Analyst, you can certainly relate to a situation where you've felt like your cohort on a project was from a completely different planet! This panel discussion webinar between our PM expert, Ori Schibi, and our BA expert, Cheryl Lee, will explore some of the misconceptions that each role has and learn how to play nicely with each other in the project world.

Problem Management and Knowledge Management

Article | April 28, 2014

Most organizations quickly realize that knowledge management must be integrated with incident management in order to improve the quality of service and the efficiency of providing assisted service. What is not as quickly recognized is the value of integrating knowledge management with problem management.

PM and BA Roles in Requirements and Project Communication

Article | April 18, 2014

Communication is vital within projects and contributes significantly to project success. PMs and BAs have important—and different—roles. Let's take a look.