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Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”
Kirsten Lora, Global Knowledge Senior Product Director, explains the difference between our Business Analysis Essentials course and Business Process Analysis course.
The Open Group Architectural Framework (TOGAF) provides a structure for describing all transformational work within an enterprise. While TOGAF focuses on the role of an enterprise's architects, it also very much addresses the space in which business analysts (BAs) play. This can lead to role confusion, blurred deliverables, and duplicate work. In this one-hour webinar, business analysis expert and Global Knowledge instructor Adam McClellan will focus on those parts of TOGAF in which the business analyst is typically the most active, and he will outline how the analyst's work contributes to the broader architecture. He will also provide perspective for architects who work with BAs and for BAs interested in the architecture disciplines.
No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...
Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.
Kirsten Lora, Global Knowledge Senior Product Director, explains why business analysts are essential to organizations and how our Business Analysis Essentials and Business Process Analysis courses can help them in these roles
A strong event management process that is able to detect changes of state throughout an organization’s IT environment is a key aspect of a complete suite of service management processes. Event management ultimately helps an organization maintain control through an understanding of the state of things, and how the state of those things changes in an IT environment.
John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.
Enterprises, whether they are commercial, non-profit, or government entities, are operational organizations that operate through the execution of hundreds of processes. The quality of these processes affects every aspect of the enterprise and these processes are rarely static. Business Process Analysis (BPA) is the discipline of examining processes so that they may be changed to align with enterprise objectives.
Enterprise thinking, simply put, is the practice of considering the entire enterprise in decision-making, not just a given group or department. This style of thinking makes the organization both leaner and more agile—lean by reducing the waste and inefficiencies that come from blinkered and siloed thinking and agile by increasing everyone’s understanding of enterprise goals, vision, and functions.