Resource Library

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses Cisco Unity, Unity Connection & Unity Express.

Google Cloud Platform (GCP) is Google’s public cloud offering comparable to Amazon Web Services and Microsoft Azure. The difference is that GCP is built upon Google's massive, cutting-edge infrastructure that handles the traffic and workload of all Google users. There is a wide range of services available in GCP ranging from Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) to completely managed Software-as-a-Service (SaaS). We will discuss the available infrastructure components and how they provide a powerful and flexible foundation on which to build your applications.

John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.

We spoke with Doug Cutting about his role with Cloudera and learned more about Big Data, training options for IT professionals interested in Big Data, and how Cloudera compares to Red Hat.

Yes, there’s big money in AWS Certification, which tends to outpace other cloud certification salaries, but there’s more to the cloud than dollars and cents.

Devices must send dual-tone-multi-frequency (DTMF) when a phone call is routed to an automated system. Automated attendant (AA), voicemail (VM), or interactive voice response (IVR) systems are some examples of the types of automated systems that can pick up phone calls.

Today, every project comes with limited resources and an impossible timeline. You have to prioritize, but how do you determine what's most important? The answer is to do more than just prioritize. You have to fully understand your company's strategic direction and make every action align with that strategy. In this hour-long webinar, project management expert Yvan Bastien will show you how to reach that full understanding and make the kinds of informed decisions that lead to success.

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, explains presence.

A video covering our Cisco Unified Communications courses - ACUCW1 & ACUCW2 - by Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications.

We asked for your top IT horror stories, and you delivered. Read the most unexpected and cringe-worthy IT nightmares from fellow IT professionals.