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Why Now Is the Right Time to Combine ITIL® 4 and Project Management

Article | May 09, 2019

For organizations with the willingness to get in shape and regain their corporate vitality, combining and aligning best practice frameworks is a sure way to achieve that goal. Admittedly, it takes work. Combining ITIL® 4 and project management should be high on your list.

When Learning Fails: Six Classic Mistakes and How to Avoid Them

Webinar – Recorded | May 12, 2012

Everyone has been involved in a learning program or project that has not delivered its intended impact. Across organizations, remarkably similar but preventable missteps are made in needs identification, learning strategies, program development and implementation.  Instructor Tom Gram, Senior Director of Professional Services at Global Knowledge, will present six classic mistakes learning professionals make that reduce chances for success along with evidence-based practices to help prevent them. 

What’s an RFC and what can they do for me?

Article | Sep. 16, 2009

No matter what book or manual you use to study for the CCNA examination, you will see various protocols and processes referencing an RFC. And, although frequently referenced, the RFCs are seldom actually included in the documentation. So, the logical question becomes...

What is Project Quality Management?

Article | April 10, 2017

Modern quality management and project management are complementary. They both emphasize customer satisfaction and the underlying belief that quality leads to customer satisfaction. The main objective in quality management is making sure that the project meets the needs it was originally created to meet—nothing more, nothing less. In other words, to ensure quality, you must meet the needs of the stakeholder.

What is a Service Portfolio?

Article | Nov. 14, 2012

ITIL describes a service portfolio as a collection of the overall set of services managed by a service provider. A service portfolio describes a service provider’s boundaries and promises across all of the customers and market spaces it serves. I like to think of a service portfolio as describing the past, present, and future collection of services offered by a service provider. The figure below shows a high-level view of a service portfolio.

What to Expect with the New PMBOKv6 Updates

Webinar – Recorded | Dec. 12, 2017

Right on schedule, PMI has announced the revision and update of the PMP exam that will roll out March 26, 2018. For those who are on their journey to certification, exam revisions can be stressful. In this hour-long webinar presented by Global Knowledge, our resident PMP-certified project manager Dan Stober will present information on the changes and how to prepare for the PMBOK 6th Edition PMP exam. This webinar will cover all aspects of the update, and start you on the road to success! What you will learn: How the new “Role of the Project Manager” chapter impacts you. Three new processes and their inputs, tools, techniques, and outputs. How the addition of four new sections per chapter benefits you as a project manager. Why PMI is changing and updating the PMP exam. Recommended Project Management Courses Project Management Professional (PMP)® Exam Prep Boot Camp Project Management Fundamentals IT Project Management Project Management Professional (PMP) ® Renewal Program

What is Project Quality Management?

Article | April 10, 2017

Project quality management is the process of determining the quality standards that are applicable to a project and devising a way to satisfy them. Learn more here.

What Is a "Good" Decision? How Is Quality Judged?

White Paper | June 05, 2015

This paper provides an overview of how to judge the rigor of one's decision making. It describes how anyone can make better (higher quality) decisions, in any situation.

What Are ITIL Certifications & Are They Worth It?

Article | July 14, 2017

Thinking about getting ITIL certified? In this post, we cover the value of each ITIL certification and dive into survey results to determine whether ITIL certifications are worth it. The results are in!

Triple Constraints Model

Article | June 01, 2009

The triple constraints model has been one of the main staples for teaching project management for as long as I can remember. The model is generally represented by a triangle with Scope on the horizontal leg, Time on the left leg, Cost or Resources on the right leg an...