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2009 IT Skills and Salary Report

Special Report | Feb. 24, 2009

The results are in from the 2nd Annual Global Knowledge and TechRepublic IT salary survey. With over 14,150 responses, our 2009 report is one of the industry's most relevant and revealing IT salary surveys. Our 2009 salary search revealed an average increase of 10% nationally over our 2008 salary study. Learn the top paying salaries for IT jobs based on state, industry, certification, and more.

The Basics of Avaya Aura Contact Center Scripting

Article | Nov. 02, 2011

In this two part series, we look at the fundamentals of Avaya Aura Contact Center Scripting. Scripting design can be classified into four primary components: Call Sorting/Filtering Closed Condition Check Basic Treatment Loop Function

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

Learn six of the most common problems when installing and implementing Avaya System and Session Manager, including CLI commands, and what steps you can take to troubleshoot and correct the problem.

6 Common Avaya System and Session Manager Troubleshooting Solutions

Article | Jan. 24, 2012

As many of you work on integrating Avaya Aura System and Session Manager into your networks, the case for troubleshooting will indeed occur. There are built in tests in the System Manager that allow you to run tests on 14 different areas, including Session Manager. But what do you do with the results when you get them? I am going to outline six of the most common problems and solutions when installing and implementing System and Session Manager and what steps you can take to troubleshoot and correct the problem.

2013 IT Skills and Salary Report

Special Report | April 05, 2013

Get a look at how your numbers compare to your peers and neighbors with our comprehensive lists below. A Note About Our Certification List For the condensed list of certifications in our 2013 IT Skills & Salary Report, we included only certifications that received enough responses to be statistically relevant. The list below is more inclusive. Certification data is for informational purposes only, as the values of some of the more exclusive certifications are based on few responses and, therefore, are less reliable.

SIP and the Art of Converged Communications

White Paper | June 18, 2013

Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. SIP allows endpoints to locate other endpoints, whether stationary or mobile. SIP doesn't have to worry about transporting voice or video as Real Time Transport Protocol (RTP) takes care of that. It also relies on Session Description Protocol (SDP) to negotiate capabilities and codecs. SIP does not provide a Directory Service or Authentication, but it does work with services such as LDAP or RADIUS. SIP is only concerned with signaling. This white paper is going to look at the way SIP is used in the converged Unified Communications environment.

Key Differences in Global Knowledge's ITIL Training

Video | Oct. 31, 2013

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Why is ITIL Important?

Video | Oct. 31, 2013

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

ITIL Capability versus ITIL Lifecycle?

Video | Jan. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

License Management Using SmartCloud Control Desk

White Paper | May 20, 2014

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.