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Custom Cisco CCNP Security Training Labs

Video | Feb. 27, 2013

Course director Jim Thomas explains how our custom labs, which utilize external hosts, ISR routers, and DMZ, provide a real-world environment for students.

FIREWALL 2.0 - Deploying Cisco ASA Firewall Solutions

Video | July 11, 2013

Global Knowledge instructor Doug Notini discusses the benefits of our FIREWALL 2.0 - Deploying Cisco ASA Firewall Solutions course.

Key Differences in Global Knowledge's ITIL Training

Video | Oct. 31, 2013

Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Why is ITIL Important?

Video | Oct. 31, 2013

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

ITIL Capability versus ITIL Lifecycle?

Video | Jan. 02, 2014

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss the difference between ITIL Capability courses and ITIL Lifecycle courses.

License Management Using SmartCloud Control Desk

White Paper | May 20, 2014

Unified asset and service management software provides a common control center for managing business processes for both digital and physical assets. SmartCloud Control Desk is an Information Technology Infrastructure Library (ITIL®)-compliant software that is accessible through mobile devices and integrates with social media and development tools. Discover how to choose the delivery model you need such as on-premise, software as a service (SaaS), or VM image and seamlessly change it to suit your business needs.

DevOps: The Future of ITSM and ITIL

Webinar – Recorded | June 19, 2014

Cloud computing enables development teams to get applications into production faster. IT Service Management (ITSM) leaders must adopt new strategies and change existing processes or risk becoming a barrier to success. Cloud computing requires DevOps-the blending of development and operations with the goal of accelerating time-to-market and reducing time-to-value. The good news is that ITIL® is uniquely positioned to accelerate DevOps, but it requires changes to existing ITSM processes.

Ensuring the Availability of Your IBM Tivoli Monitoring Infrastructure

White Paper | July 08, 2014

This white paper addresses four different components of the Tivoli monitoring infrastructure for creating a high availability environment while providing redundancy and failover capacity. Although the principles are the same for each of these systems, the methods for adhering to these principles are different for each of them.

Cisco Completes the Security Picture with Sourcefire

White Paper | June 19, 2015

Security attacks have become more advanced; therefore, security solutions have needed to evolve to deal with those threats. Cisco's acquisition of Sourcefire brings a new paradigm to the security landscape. No longer is security a one-time, instantaneous event. Security now is threat based, network cognizant, and continuous. All organizations, public and private, need to be aware not only of the constantly changing threat environment, but must be prepared to respond in kind.

The Intersection of DevOps and ITIL®

White Paper | July 07, 2015

Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.