Resource Library

This Certification Prep Guide provides an overview of the Microsoft Azure Solutions Architect Expert certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the Microsoft Azure Administrator Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the Microsoft Azure Fundamentals certification and offers helpful tips that you can use when preparing for your certification exam. 

Examine the evolution from physical servers to VMs to containers and the driving factors behind this change. Also review the available container management solutions on AWS, Google Cloud Platform and Microsoft Azure. 

This Certification Prep Guide provides an overview of the Microsoft Azure Developer Associate certification and offers helpful tips that you can use when preparing for your certification exam.

This Certification Prep Guide provides an overview of the current MCSE: Cloud Platform and Infrastructure certification and offers helpful tips that you can use when preparing for your MCSE certification exam.

This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.

Shortly after being awarded an ITIL® Foundation certification, a recipient’s natural inclination is to ask: “Now what? How do I take the best practices I’ve learned and apply them to my organization?”

IBM WebSphere Business Modeler (WBM) can be used in conjunction with an adoption of ITIL best practices. It is a full-featured process modeling and simulation tool that fits well with other IBM products that are used to define various service management processes and activities. In this white paper learn more about how WBM provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles and resources.

Using ITIL can improve your IT service levels, customer service ratings, business productivity and reduce operating costs, but getting started can be overwhelming. Gain the understanding you need to adopt and adapt ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.