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ITIL® is still recognised as the de facto standard in delivering end-to-end, holistic IT services. The 4th iteration retains ITIL’s place as one of the key tools at the disposal of organization’s seeking to manage digital transformations.
This certification and exam guide discusses the various ITIL® certifications and what they might mean to you, your organization, and your career, as well as provide important test-taking tips for the ITIL certification exams. ITIL certifications help individuals validate their ability to demonstrate skills from a foundational to a mastery level of IT service management. ITIL certification can often be a key differentiator in the marketplace as well.
As the technology industry has advanced, the professional certification industry has grown alongside it. The Global Knowledge 2016 IT Skills and Salary Report revealed that Cisco, Microsoft, IT service management, ITIL and security certifications are the most lucrative to obtain.
The Cisco Unified Collaboration solutions offer anytime, anywhere access for organizations who need instant access to clients, vendors and remote employees. Cisco products enable authorized external users to connect to corporate resources, create different user groups and manage large scale deployments. Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
Your clients, vendors and workforce don't always operate in the same building, state or country. Cisco Collaboration Endpoint products make communicating with your counterparts across town or on the other side of the world easy. This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
Cisco Collaboration Systems Release (CSR) 10.6, along with CUCM 10.5(2), enhances the user and administrator experiences and interactions. In many cases, a change to one product may necessitate changes to other products. For example, where the deployment options for video conference control changed to place all control behind the Telepresence Conductor, Cisco Prime Collaboration management tools had to be updated to reflect this new deployment approach. As new endpoints are added, CUCM and Prime Collaboration both needed to be updated to reflect the new endpoints.
On February 17, 2015, Cisco announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, outlining dates, and deadlines that may affect your certification process.
One of the most significant new features in Microsoft Windows Server 2012 is the Hyper-V Replica (HVR) capability. Whether you are considering this for your own organization or just prepping for your Windows Server 2012 MCSA, this white paper presents the essentials of deploying this disaster recovery feature.
In this video, instructor Charles Strother does a quick overview of what is needed to install a Read-Only Domain Controller (RODC) in a Windows Server 2008 environment.
In this video, Practice Leader Craig Brown discusses our exclusive Server 2008 course - Configuring, Managing, and Maintaining Server 2008 R2 (M6419). Specifically, the enhancements we've made to this course through Server 2008 R2 supplemental learning materials and custom hands-on labs that enable the student to utilize critical Server 2008 R2 functions after completing the course.