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Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.
The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.
Every data center has unique hardware and software requirements that can pose significant management challenges to IT. Cloud utilization, virtualization, mobile device management, app development, security, and storage networking represent just a few of the management challenges facing IT today. Add to that the responsibility of providing the infrastructure for processing an exponential increase in data and making it available to an increasingly mobile workforce on a daily basis.
This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.
We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics and conditions, which will drive and constrain the behaviors. Realizing a requirement means joining these elements together and noting them as elements of the requirement.
Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.
Standard Local Survivability (SLS) is a cost-effective alternative well suited to a branch location that does not have sophisticated telephony needs. In contrast to the server-based survivability features, SLS operates entirely from the H.248 Branch Gateway and requires a data set comprised of CM translations (survivable ARS analysis and configuration data). When you log into a H.248 Media Gateway via CLI you have likely noticed the screen message “Survivable-call-engine is disabled.” Let’s take a look at what this means.
The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.
In the spring of 2013, Cisco announced major updates to their Cisco Certified Network Associate (CCNA) curricula, including a new version of the CCNA Routing and Switching exam (200-120 CCNA). This paper provides a review of the CCNA Routing and Switching exam's critical concepts, as an aid to students preparing to pass the latest version of the CCNA Routing and Switching exam.
Global Knowledge instructor Kevin Schweers reviews the basic differences between the two paths to achieving CCNA certification.