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Manage Time and Priorities Using Microsoft Outlook

Webinar – Recorded | June 05, 2019

Learn to effectively use Microsoft Outlook as a work organization and management tool. This webinar will help participants enhance their personal and team productivity, while giving them more control over activities and information.

Operational Technology (OT) Network Security Challenges and Solutions

Webinar – Recorded | March 21, 2019

As cybersecurity threats continue to be a top concern facing organizations today, the Information Technology (IT) Governance team must stay abreast in assuring that the organization is protected. The IT Governance team must continually evaluate the risks to the organization and put in place Processes, Procedures and Technologies to protect the assets of the organization.  

Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

Guide to Avaya Aura Contact Center (AACC)

Special Report | Aug. 29, 2016

This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.

Microsoft SharePoint 2013 Training for Developers

Video | June 04, 2015

Interested in SharePoint 2013 developer training?  Learn from SharePoint instructor Tracy Wallace, if you're ready and which SharePoint 2013 developer class you should take.

What's New in IP Office Manager Release 9.1

White Paper | May 26, 2015

Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.

Avaya Aura Communication Branch Gateway Standard Local Survivability

Article | April 22, 2015

Standard Local Survivability (SLS) is a cost-effective alternative well suited to a branch location that does not have sophisticated telephony needs. In contrast to the server-based survivability features, SLS operates entirely from the H.248 Branch Gateway and requires a data set comprised of CM translations (survivable ARS analysis and configuration data). When you log into a H.248 Media Gateway via CLI you have likely noticed the screen message “Survivable-call-engine is disabled.” Let’s take a look at what this means.

Microsoft SharePoint 2013 Training for Administrators

Video | Sep. 11, 2014

Interested in SharePoint 2013 administrator training?  Learn from SharePoint instructor Tracy Wallace, if you're a good candidate and which SharePoint 2013 administrator class you should take.

Upgrading from SharePoint 2010 to SharePoint 2013

Video | Aug. 07, 2014

If you're running SharePoint 2010, learn how SharePoint 2013 is different and what you'll need to learn to deploy it effectively.

Avaya Aura Communication Manager Team Button Simplified

Article | June 18, 2014

The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.