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Develop Your Skills with Unlimited Access to Red Hat Online Learning

Webinar – Recorded | Jan. 31, 2019

The Red Hat® Learning Subscription delivers 12-months of unlimited access to all Red Hat Online Training courses. The Standard RHLS subscription is a higher tier with access to 5 certification exams and up to 2 retakes.

Guide to Avaya Aura Contact Center (AACC)

Special Report | Aug. 29, 2016

This guide will help you identify the necessary steps for adding a new line of business to your existing Avaya Aura Contact Center.

Insider Tips on Microsoft SQL Server 2016

Webinar – Recorded | Aug. 20, 2015

In this hour-long webinar, Global Knowledge course director Brian Egler will examine key new features of Microsoft SQL Server 2016 that demonstrate how it provides automatic end-to-end security, seamless generation of business analytics and elastic integration of data in the cloud.

Are You Ready for Microsoft SQL Server 2016?

White Paper | Aug. 19, 2015

With Microsoft SQL Server 2016, you can distribute your data to the cloud using the Stretch Database feature to improve local access while allowing cloud access to large amounts of historical data. You can also provide transparent end-to-end security using Always Encrypted technology and track changes automatically through temporal data. Download this white paper to learn why these features and more make SQL Server 2016 Microsoft's most important release to date.

What's New in IP Office Manager Release 9.1

White Paper | May 26, 2015

Avaya introduced IP Office Manager Release 9.1 on December 22, 2014. As we all know from working with IP Office Manager, every new release brings changes to its GUI. Use this white paper to help you prepare to install and administer IP Office Manager 9.1.

Avaya Aura Communication Branch Gateway Standard Local Survivability

Article | April 22, 2015

Standard Local Survivability (SLS) is a cost-effective alternative well suited to a branch location that does not have sophisticated telephony needs. In contrast to the server-based survivability features, SLS operates entirely from the H.248 Branch Gateway and requires a data set comprised of CM translations (survivable ARS analysis and configuration data). When you log into a H.248 Media Gateway via CLI you have likely noticed the screen message “Survivable-call-engine is disabled.” Let’s take a look at what this means.

ReportBuilder 3.0

Video | July 24, 2014

In this video, you will learn about the latest version of ReportBuilder available in SQL Server 2008 R2.

Avaya Aura Communication Manager Team Button Simplified

Article | June 18, 2014

The Avaya Aura product line offers many features to handle calls that come into one number and need to be answered my multiple phones. Here, I’ll show you how to use the Communication Manager Team Button.

How to Use Policy Based Management in SQL Server 2008

Video | June 12, 2014

In this video, you'll learn how to utilize a great new feature of SQL Server 2008 called Policy Based Management for Multi-Server Management capabilities.

How To Use PowerPivot in SQL Server 2008 R2 and Office 2010

Video | June 12, 2014

In this video, you will learn how to a use a new feature of SQL Server 2008 R2 and Office 2010 called PowerPivot for Self-Service Business Intelligence.