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Rising IT Skills Gaps Coincide with Drop in Instructor-Led Training Attendance

Article | April 22, 2019

As IT professionals gravitate away from classroom training and toward on-demand courses and e-learning, IT skills gaps have spiked. Instructor-led training is still the best option to fill critical skills needs and shouldn't be pushed aside entirely for more convenient and cost-effective options.

The 10 Most Important IT Skills for 2019

Article | April 12, 2019

With skills gaps plaguing the industry, these 10 skills are must-haves for all IT departments. It’s no coincidence that these skills make up a large percentage of the IT skills gap across the industry. Decision-makers are struggling to fill these job roles. The positions also pay well because of a lack of qualified professionals. If you’re looking to make an IT skills investment or start a new career path this year, these are the areas to consider.

Is Hacking Back Legal?

Article | April 09, 2019

Should an organization that is the victim of an intentional nefarious hacking activity resort to retaliation? It’s a question that has been gathering a lot of attention. Retaliating against bad actors might seem appealing, but what are the legal ramifications? In this article, find out if there is a legal precedent to "hacking back."

How to Troubleshoot Group Policy in Windows 10

Webinar – Recorded | April 04, 2019

In this live excerpt from Supporting and Troubleshooting Windows 10 (M10982), Windows 10 expert and Microsoft Certified instructor, John Panagakos, will lead you through one of the most popular modules in this course.

Accelerating with Ansible

Webinar – Recorded | March 28, 2019

Watch John Walter, Solution Architect for Red Hat's Training and Certification team as he discusses the emergence of radically simple Ansible automation and answers your questions.

Balancing Your Metrics with ITIL

Article | March 26, 2019

Learn about all of your options before choosing the path that works for our organization. Here we look at three of the common metrics questions and how ITIL® offers a balanced view for solving them.    

How ITIL Differentiates Problems and Incidents

Article | March 26, 2019

What’s the difference between incidents and problems? This article explains the differences between these ITIL® concepts, how they are related, and why it matters.

Operational Technology (OT) Network Security Challenges and Solutions

Webinar – Recorded | March 21, 2019

As cybersecurity threats continue to be a top concern facing organizations today, the Information Technology (IT) Governance team must stay abreast in assuring that the organization is protected. The IT Governance team must continually evaluate the risks to the organization and put in place Processes, Procedures and Technologies to protect the assets of the organization.  

Everything You Need to Know About the CISSP Exam Changes

Article | March 20, 2019

The CISSP (Certified Information System Security Practitioner) certification exam update in 2018 included a modest revision of the topics and a significant change to the testing process. Preparing for the CISSP exam has become more challenging. Here's everything you need to know about the changes.

How to Navigate the Transition to ITIL 4

Article | March 19, 2019

Answer the questions posed in our ITIL Decision Tree to see if you should pursue ITIL 4. It’s easy-to-follow and no matter how you answer, it will provide a distinct next step for your ITIL journey.