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Case Studies

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46 Results Found

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Customized, On-Site Training Helps Technicians Learn an Upgraded Platform to Support 10,000 Satellite Offices

Case Study | Feb. 23, 2012

Technicians Learned how to Upgraded Platforms to Support 10,000 Satellite Offices with custom, on-site training. Needs Analysis case study by Global Knowledge.

New Hire Training Program Delivers Pass Rates and Knowledge Retention

Case Study | March 21, 2012

New hire training program delivers pass rates and knowledge retention for highly technical training in a young and Intelligent workforce. Solution Development.

Customized Microsoft Certification Training Increases Help Desk Efficiency

Case Study | Aug. 01, 2012

Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.

Anytime, Anywhere Training at Sea Helps Sailors Meet DoD Directive 8570.1 Requirements

Case Study | Jan. 01, 2013

Our training solution put our instructor, a former military officer, aboard their ship. He flew halfway around the world with the course equipment to a US Navy ship.

How to Make Change Management Your Cloud Computing and DevOps On-Ramp

Decision Brief | April 18, 2013

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

Five Steps to Improve Cloud Computing Financial Management

Decision Brief | April 22, 2013

A key benefit of cloud computing is on-demand self-service. Successful IT leaders know that usage-based IT can quickly become more expensive than what it replaces.

Cloud Computing Risk Management: Trust but Verify

Decision Brief | April 23, 2013

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.

How to Confidently Decide to Adopt Cloud Computing

Decision Brief | April 23, 2013

This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.

How to Control Cloud’s Undesirable Side Effects

Decision Brief | April 23, 2013

Understand cloud's strengths and weaknesses. Minimize adverse outcomes by understanding that cloud’s positive benefits come with risks.