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Needed a program that would acclimate new hires to a varied technology landscape that includes Cisco, Citrix, Microsoft, VMware, IBM products.
Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers, business transformation, sales training
Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency level. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.
Needed training specific to the responsibilities for foundational project management training and training to help build camaraderie among project managers and engagement managers.
Conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.
The company needed a learning partner to create a completely customized, business-school caliber program to help employees develop the newly identified skills and competencies in IT.
Determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.
Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.
Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.
Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.