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Case Studies

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16 Results Found

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Onboarding Program Gives Sales New Hires 6-Month Head Start

Case Study | Oct. 19, 2015

Working with Global Knowledge allowed them to streamline the onboarding process for new sales account managers, business transformation, sales training

Consumer Foods Leader Overhauls Outdated IT Job Roles

Case Study | Sep. 17, 2015

Global Knowledge addressed skills gaps by clearly defining the expectations and proficiency level. This enabled each IT employee to own his or her development, which resulted in much higher attendance in learning and development opportunities.

International Software Company Focuses on Improved Project Management

Case Study | Sep. 11, 2015

Needed training specific to the responsibilities for foundational project management training and training to help build camaraderie among project managers and engagement managers.

Improved Project Management Supports Manufacturer's Growth

Case Study | July 20, 2015

Conducted an analysis of the current project management processes being used by the various departments and identifed the pain points and subsequent requirements.

Business-IT Alignment Enables Louis Vuitton to Harness the Value of Technology

Case Study | June 29, 2015

The company needed a learning partner to create a completely customized, business-school caliber program to help employees develop the newly identified skills and competencies in IT.

Business Analysis Enables Tech Giant to Stay Competitive

Case Study | May 27, 2015

Determine industry best practices for training programs, identify what features partners value and discover how to align partner training programs.

International Nonprofit Transforms to Capitalize on Consumerization of IT

Case Study | Feb. 23, 2015

Needed all-inclusive training portfolio to focus on transitioning workforce from technical support to project management and server virtualization. Shifting several positions to vendor management and product development, existing IT staff needed to learn new skills to adopt big data analysis, cloud computing and mobile application initiatives.

Establishing Common ITIL Language Helps Diversified Global Technology and Financial Services Company Increase Efficiency

Case Study | May 21, 2014

Read this case study to find out how ITIL foundation and intermediate courses helps diversified Global Technology and Financial Services Company.

The ITIL® Mission Statement: Key to Better Services

Decision Brief | June 17, 2013

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

How ITIL® Helps Cloud Computing

Decision Brief | April 23, 2013

Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.