Effective Stakeholder Communication

1. Introduction

• Introduction to course
• Personal learning objectives
• The definition of communication
• What effective communicators do

2. Your Communication Style

• Personal needs and your communications
• Creating a dialogue through question-asking
• Your personal listening skills assessment

3. Adapting to Stakeholder Communication Needs

• Layers of stakeholder diversity
• Personal needs and your stakeholders - adapting your style
• Adapting your message based on the stakeholder's role, level and tenure

4. Planning and Structuring Your Message

• The process of understanding
• Developing a communication objective
• Analyzing your stakeholders - completing and audience analysis
• The structuring communications model

5. Delivering Your Message

• Writing reports and proposals
• Delivering a compelling presentation

6. Advanced Influence Techniques

• The definition of influence
• The influence roadmap:
  • Define your influence objective
  • Determine your approach
  • Select your tactic
  • Plan your message

7. Win-Win Negotiation Techniques

• Types of stakeholder negotiations
• Moving from positions to interests
• The negotiation process
  • Planning for negotiations
  • Conducting negotiation discussions
  • Making a proposal
  • Gaining agreement

8. Facilitating Meetings

• Planning for meetings
• Conducting face-to-face meetings
• Leading virtual meetings
• Following up to achieve result

9. Connection

• Your personal action plan