Effective Stakeholder Communication

There is no question that in today’s complex business environment communication is more important than ever. As the pressure to deliver projects faster, at a lower cost, and with the functionality required to help innovate and improve business results, those involved in projects need to be able to effectively communicate with a broad stakeholder group to understand needs, influence direction, and achieve results. Communication can be very challenging. People have different needs, and as stakeholder groups become broader and more communication is done through virtual mediums, the potential for miscommunication dramatically increases.

In this course, you will acquire the skills and knowledge required to improve the effectiveness of communication with stakeholders.

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Understand your natural tendencies when communicating with others
Identify and adapt to stakeholder communication needs based on their role and preferences
Communicate effectively using various communication mediums and methods
Apply influence techniques to achieve specific goals
Plan for a win-win negotiation
Facilitate stakeholder meetings

Viewing outline for:

Virtual Classroom Live Outline

1. Introduction

Introduction to course
Personal learning objectives
The definition of communication
What effective communicators do

2. Your Communication Style

Personal needs and your communications
Creating a dialogue through question-asking
Your personal listening skills assessment

3. Adapting to Stakeholder Communication Needs

Layers of stakeholder diversity
Personal needs and your stakeholders - adapting your style
Adapting your message based on the stakeholder's role, level and tenure

4. Planning and Structuring Your Message

The process of understanding
Developing a communication objective
Analyzing your stakeholders - completing and audience analysis
The structuring communications model

5. Delivering Your Message

Writing reports and proposals
Delivering a compelling presentation

6. Advanced Influence Techniques

The definition of influence
The influence roadmap:
- Define your influence objective
- Determine your approach
- Select your tactic
- Plan your message

7. Win-Win Negotiation Techniques

Types of stakeholder negotiations
Moving from positions to interests
The negotiation process
- Planning for negotiations
- Conducting negotiation discussions
- Making a proposal
- Gaining agreement

8. Facilitating Meetings

Planning for meetings
Conducting face-to-face meetings
Leading virtual meetings
Following up to achieve result

9. Connection

Your personal action plan

Prework for this course should be completed one week in advance and brought to class.

Anyone working with stakeholders who wants to:

Improve the effectiveness of their communication using a variety of communication methods
Influence and negotiate to achieve better outcomes
Run more effective face-to-face and virtual meetings

This course qualifies you for the following PMI® Professional Development Units (PDUs):

Leadership = 14
Strategic and Business Management = 7

Total = 21

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Effective Stakeholder Communication

Course Overview

Schedule

What You'll Learn

Outline

Virtual Classroom Live Outline

1. Introduction

2. Your Communication Style

3. Adapting to Stakeholder Communication Needs

4. Planning and Structuring Your Message

5. Delivering Your Message

6. Advanced Influence Techniques

7. Win-Win Negotiation Techniques

8. Facilitating Meetings

9. Connection

Prerequisites

Who Should Attend

PDUs

Course Delivery