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IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management Fundamentals

IBM Course Code: TP370

GK# 0943 Vendor# TP370G

Course Overview

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This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.

Schedule

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What You'll Learn

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  • Describe the logical representation of assets and configuration items
  • Create and specify Configuration Items manually or through promotion, or import
  • Verify IT configurations through Configuration Item audit
  • Articulate how IBM SmartCloud Control Desk support Service Asset Management
  • Create and implement automated changes from response plans
  • Perform impact analysis, schedule, and authorize changes
  • Understand how IBM SmartCloud Control Desk supports the Release Management Process
  • Perform mass updates of software from the Definitive Medial Library

Who Should Attend

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This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.

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