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Avaya Aura Communication Manager and CM Messaging - Embedded Support

Manage, monitor, and diagnose common faults with Communication Manager Release 6.3 and peripheral applications.

GK# 0689 Vendor# 5U00060

Course Overview


Learn about troubleshooting and maintenance for Avaya Aura Communication Manager in this course. You will focus on Communication Manager Release 6.3 and the complementary Avaya Aura products: Communication Manager Messaging, Utility Server, and System Platform.

Topics you will cover include:

  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.


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What You'll Learn

  • How CM interacts with the two platforms it is available with in version 6.3 FP4
  • Digit treatment, call processing, and call routing of incoming and outgoing calls through CM
  • Analyze the H.323 umbrella applied to CM, codecs, and direct and intervening network regions
  • How CM deals with ISDN T1/E1 trunk interfaces, signaling groups and trunk groups according to standards
  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor and interpret status and fault indicators
  • Isolate, troubleshoot, and clear faults/alarms
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools
  • Backup and restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
  • Identify Network Related issues beyond CM control
  • CM Server upgrades and updates across its various offers
  • Data types that are backed up for CM, CMM, and System Platform
  • Access CMM internal architecture and its coexistence with CM in the CM server
  • Access and enable CMM with Desktop Messaging
  • Create a privileged login account and a subscriber mailbox
  • Create an automated attendant
  • Configure Enhanced List Application (ELA)
  • Diagnose voice equipment issues and resolutions


Viewing outline for:

Classroom Live Outline

1. CM Advanced Architecture

  • CM Server and Platforms
  • CM Internal Architecture
  • CM Locations
  • CM IMS Behaviors
  • Call Processing Architecture
  • H.323 and Network Regions
  • Lab Exercise
  • Trunk Architecture

2. CM Support Basics

  • Tech Support Common Practices
  • Common CM Issues and Resolutions

3. CM Inherent Support Tools

  • Alarms and Errors
  • Logs

4. CM External Support Tools

  • Multimedia Networks Troubleshooting
  • Multi-VLAN Environments
  • Packet Analyzer

5. CM Service Continuity

  • Survivable Servers Troubleshooting Techniques
  • Utility Servers and Alternatives
  • CM Server Upgrades and Updates
  • CM Gateways and Module Upgrades
  • IP Phone Upgrades

6. CM Backup and Restore

  • Backup Data Sets
  • Backup Now
  • Restoring Backups
  • Scheduled Backups
  • System Platform Backup and Restore

7. CMM Advanced Architecture

  • CMM Internal Architecture

8. CMM Administration

  • Desktop Messaging
  • CMM Access and Enable
  • Accounts and Privileges
  • Subscribers and Permissions
  • Parameters
  • Auto Attendant
  • Broadcast Messaging
  • ELA
  • Announcements
  • Fax Messaging

9. CMM Service Continuity

  • CMM Reports
  • CMM Security
  • CMM System Backup and Restore
  • CMM Software Updates

10. CMM Support

  • Alarms and Events
  • Voice Equipment Diagnostics
  • Techniques to Resolve Common Messaging Issues


Viewing labs for:

Classroom Live Labs

Lab 1: Common CM Issues and resolutions

Lab 2: Alarms and Errors

Lab 3: Survivable Servers Troubleshooting Techniques

Lab 4: CM Backup and Restore

Lab 5: System Platform Backup and Restore

Lab 6: CMM Access and Enable

Lab 7: Accounts and Privileges

Lab 8: Subscribers and Permissions

Lab 9: Parameters

Lab 10: Auto Attendant

Lab 11: CMM Reports

Lab 12: CMM System Backup and Restore

Lab 13: CMM Software Updates

Lab 14: Alarms and Events

Lab 15: Voice Equipment Diagnostics


  • Avaya Media Servers and Gateways Implementation Workshop Labs (ATC00838VEN)*
  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University

Who Should Attend

  • Avaya associates
  • Business partners
  • Resellers with Avaya Aura Communication Manager and Communication Manager Messaging support responsibilities
Course Delivery

This course is available in the following formats:

Classroom Live

Receive face-to-face instruction at one of our training center locations.

Duration: 5 day

Request this course in a different delivery format.