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Cloud Provisioning and Governance Fundamentals

Learn how to remove the complexity of multi cloud use.

Many Enterprises leverage a virtualization and multi cloud strategy that includes vendors such as AWS, Azure, Google, IBM and VMware. The numerous benefits of a multi cloud strategy are often offset by complexity, a lack of visibility and an inability to control cost. The ServiceNow Cloud Provisioning and Governance Platform helps to remove the complexity of multi cloud use, provides visibility and makes it easy for End Users to consume cloud resources. This 3-day class will teach attendees how to deploy and configure the ServiceNow Cloud Provisioning and Governance Platform to create multi cloud experience that makes it easy for end users to consume resources from AWS, Azure and VMware. The course will also show attendees how to use the Cloud Provisioning and Governance application to apply governance and policies to control the use and consumption of cloud resources.

GK# 821267
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Who Should Attend?

Anyone responsible for Cloud Provisioning and Governance in ServiceNow.

What You'll Learn

Upon completion of the course, students will have gained experience in how to setup a Cloud User Portal, how to deploy simple application stacks using native cloud templating technologies and Terraform. The course will also teach students how to control cloud sprawl by using Cloud Provisioning and Governance approval policies, resource profiles and capacity limits.

Course Topics

  • Connecting CMP to Azure, AWS, and VMware
  • Configuring Cloud Alerts
  • Configuring Billing
  • Creating Compute, OS, and Security Group Profiles.
  • Cloud Templates. Importing AWS Cloud Formation and Azure ARM Templates
  • Using Terraform configuration files to deploy VMs in Azure and VMware
  • Troubleshooting
  • The End User Experience
  • Using Policy to manage and secure the end user experience. Approvals, dynamic templates, and access controls.

Course Outline

  • DAY 1
  • Module 1: Introduction and the Cloud User Portal
    • Lab 1.1: Explore Roles
  • Module 2: Administration and the Cloud Admin Portal
    • Lab 2.1: Validate MID Server
  • Module 3: AWS
    • Lab 3.1: Configure AWS Credential
    • Lab 3.2: Configure AWS Cloud and Service Account
    • Lab 3.3: Configure a Discovery Schedule
    • Lab 3.4: Test Setup with a Cloud Formation Template
    • Lab 3.5: Configure Cloud Events for AWS
  • Module 4: Resource Profiles
    • Lab 4.1: Configure a Compute Profile
    • Lab 4.2: Configure OS Profiles
  • DAY 2
  • Module 5: Permissions and Quotas
    • Lab 5.1: Configuring Identity
    • Lab 5.2: Permissions
    • Lab 5.3: Configuring Quotas
  • Module 6: Troubleshooting
  • Module 7: Templates and Catalog Items
    • Lab 7.1: Create an AWS Specific CFT
    • Lab 7.2: Version a CFT
    • Lab 7.3: Customize a CFT with Metadata
    • Module 8: Blueprints
    • Lab 8.1: Import a Blueprint
  • DAY 3
  • Module 9: Policy
    • Lab 9.1: VM Naming Standard Policy
    • Lab 9.2: Approval Policy
  • Module 10: Azure
    • Lab 10.1: Configure Azure Credentials
    • Lab 10.2: Configure the Azure Cloud and Service Account
    • Lab 10.3: Configure an Azure Discovery Schedule
    • Lab 10.4: Configure Azure Cloud Alerts
    • Lab 10.5: Configure an Azure Compute Profile Mapping
    • Lab 10.6: Configure an Azure OS Profile Mapping
    • Lab 10.7: Create a Stack using an ARM Template
    • Lab 10.8: Deploy an Azure VM with Terraform
  • Module 11: VMware
    • Lab 11.1: Connect VMware to ServiceNow
    • Lab 11.2: Create a VMware Compute Profile Mapping
    • Lab 11.2: Create a VMware OS Profile Mapping
    • Lab 11.3: Configure the vCenter Event Collector
    • Lab 11.4: Deploy a VMware VM with Terraform


  • Completion of the ServiceNow Fundamentals course or equivalent experience
  • Three to six months of experience as a ServiceNow Administrator or ServiceNow Application Designer
  • Recommended knowledge of:
  • Windows Server Administration
  • Linux Server Administration
  • Azure or AWS Cloud
  • VMware
  • JSON
  • JavaScript

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