ITIL Specialist: Create, Deliver and Support
New – Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
GK# 100437
New – Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
GK# 100437
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
Please note that the syllabus and examination for this course is pending formal release by Axelos, and so the course outline and schedule below is offered on a best-endeavors basis and may be subject to change.
The course will help students to understand: -
Candidates must hold the ITIL 4 Foundation certificate.
This course qualifies you for the following PMI® Professional Development Units (PDUs):
Classroom Live and Virtual Classroom Live
Total = 21
This course is available in the following formats:
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.
Receive face-to-face instruction at one of our training center locations.