Live Chat
Monday - Friday 8am - 6pm EST Chat Now
Contact Us
Monday - Friday 8am - 8pm EST 1-800-268-7737 Other Contact Options

Cart () Loading...

    • Quantity:
    • Delivery:
    • Dates:
    • Location:


ITIL® Foundation with PoleStar Simulation

Learn about process improvements, benefits, and challenges of ITIL through a highly interactive simulation, and earn your ITIL Foundation certification.

GK# 8297

Course Details

Course Overview

ITIL logo

AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners

More than 18,000 students have taken our ITIL Foundation training. We're so confident you'll pass the ITIL Foundation exam, we guarantee your success or your money back.

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. The highly interactive PoleStar Simulation offers a high-impact, energetic way to accelerate understanding and acceptance of service management concepts of ITIL.

Facilitated in one of three available versions (supporting IT services in a retail, public sector, or healthcare environment), the simulation features a realistic, exhilarating scenario that brings to life the service management, cultural, and process issues organizations face, encouraging strategic partnership between IT and the business. You will learn the core disciplines of ITIL best practices and reinforce the lessons by applying them as a team during the simulation exercises.

Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references you will use after class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


  • Delivery Format:
  • Date:
  • Location:
  • Access Period:


Course Delivery
Request this course in a different delivery format.