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Problem Solve and Generate Solutions

New - Develop structured thinking and creative approaches to solve problems and generate effective solutions.

In today’s fast-paced work environment, the ability to solve problems and generate effective solutions is essential for success. Too often, individuals jump to conclusions or rely on quick fixes that fail to address the root cause. This course provides a structured approach to problem solving that improves decision-making, reduces inefficiencies, and leads to better outcomes.

You will learn how to analyze problems, identify root causes, and generate practical, innovative solutions. Through hands-on exercises and real-world scenarios, this course builds both analytical and creative thinking skills, enabling participants to approach challenges with confidence and clarity.

GK# 100928 Vendor# PSGSAT
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Who Should Attend?

  • Managers and team leaders
  • Project managers
  • Business analysts
  • Operations and process improvement professionals
  • Customer service and support teams
  • Anyone responsible for solving problems or making decisions

What You'll Learn

By the end of this course, you will be able to:

  • Define problems clearly and accurately
  • Identify root causes rather than symptoms
  • Apply structured problem-solving techniques
  • Generate multiple solution options using creative thinking methods
  • Evaluate and select the most effective solutions
  • Make informed decisions with confidence
  • Apply problem-solving tools to real workplace challenges

Course Outline
Module 1. Foundations of Problem Solving
  • The importance of effective problem solving 
  • Common pitfalls and biases 
  • Reactive vs. structured approaches 
Module 2. Defining the Problem
  • Identifying the real problem vs. symptoms 
  • Framing problems clearly 
  • Asking the right questions 
Module 3. Root Cause Analysis
  • Techniques for identifying root causes 
  • Cause-and-effect thinking 
  • Avoiding assumptions 
Module 4. Generating Solutions
  • Creative thinking techniques 
  • Brainstorming methods that work 
  • Expanding solution options 
Module 5. Evaluating and Selecting Solutions
  • Criteria for decision-making 
  • Risk and impact analysis 
  • Choosing the best course of action 
Module 6. Implementing Solutions
  • Turning ideas into action 
  • Communicating solutions effectively 
  • Monitoring outcomes and adjusting 
Module 7. Application and Action Planning
  • Applying tools to real workplace problems 
  • Developing a problem-solving mindset 
  • Creating a personal action plan
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Prerequisites

You should have a basic understanding of workplace processes and challenges.

Related Certifications

Attendees who successfully complete this training course will receive 6 SHRM PDC's towards the SHRM-CP or SHRM-SCP Certification and/or 6 HRCI credits towards the aPHR®, PHR®, or SPHR® Certification, after course completion.

Follow-On Courses