Cisco Contact Center Training Courses

Easy-to-deploy, Easy-to-use Customer Interaction Management

Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It enables the effective management of inbound and outbound voice, email, web chat, and customer interactions.