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Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.
By implementing SharePoint, a worldwide gas corporation sought to improve workplace efficiency, enhance collaborative opportunities, and advance document management capabilities while maintaining a high level of security and control.
Most organizations use ITIL service management to improve their service delivery, those orgs often face significant challenges with cloud computing.
Customized Microsoft Certification Training Increases Help Desk Efficiency. Read out case study with Teleperformance's experience with GK.
International oil company needed to train 80,000+ end-users and 4,000 IT support personnel. These professionals were located at more than 1,300 locations in over 100 countries. There wasn't a corporate learning and development office. Each office site, or regional operating unit, made its own training decisions.
We worked to simplify and automate their reimbursement process for employees so they no longer paid out of pocket for certifications and training.