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This paper helps you prepare to pass the latest version of the Cisco Certified Network Associate (CCNA) Routing and Switching exam.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

Learn how to start your IT projects with a strong plan of attack so you can prevent many of the pitfalls that lead to missed deadlines and stakeholder frustration. DOWNLOAD NOW >

The certification and exam guide discusses the benefits of having a ITIL certification with each level and tips for the ITIL certification exams.

This white paper explains how Global Knowledge can help your organization build a more engaged, highly skilled workforce through IT training. It presents the findings of recent surveys, completed by more than 3,200 Global Knowledge students that have attended training within the past eight months. Learn the top benefits that organizations receive from training their employees, the expected productivity gain and much more.

Before implementing Cloud Computing, it's important to consider the security - learn the risks & benefits to be sure it is the right solution for you.

Learning Hadoop is not a simple task but can be a lot easier if you know the hurdles and pitfalls to watch out for. Join Global Knowledge Instructor Rich Morrow as he shares battle-tested expertise to guide you through learning Hadoop.

Free websites and apps track your personal data; find tips to protect yourself online.

A zero day exploit is an attack that was previously unknown to the target or security experts in general.