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Learn how Agile practices can help ensure you meet customer expectations, deliver products on time, and are able to adapt to change.

David Willson discusses the best practices for reasonable security after learning from notable data breaches from different organizations. Learn more here.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.

Structuring techniques are the foundation of decision making. This white paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.

This white paper addresses the TOGAF® framework and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

A structured business analysis interview is much more than a conversation; it is a controlled event requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.