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Learn why it's important to effectively manage stakeholder perceptions and expectations.

Learn how to avoid the primary problems when deploying Microsoft Lync Server 2013 into a production environment.

This paper focuses on the packet delivery process when two devices are locally connected. Definitions are first, and then there is a detailed look at the actual process of exchanging data.

This paper focuses on the packet delivery process when two devices are remotely connected. Definitions are first, followed by a detailed look at the actual process of exchanging data.

Gain a basic overview of the basic techniques and best practices for evaluating programs, prioritizing objectives or discovering problem areas when creating products and providing services.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

This white paper addresses the TOGAF® framework and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

When designing a structured business analyst interview, it’s crucial to have a goal in mind, a clear set of questions planned, and an understanding of how those questions may deviate from the intended goal.