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Co-authors Michael Scarborough and Ryan Ballmer discuss some key differences in the new Global Knowledge ITIL courseware.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss how to become an ITIL expert.

Michael Scarborough and Ryan Ballmer, co-authors of Global Knowledge ITIL courseware, discuss why ITIL is important to businesses.

Discover why Amazon Redshift is one of the most talked about and fastest growing services that Amazon Web Services (AWS) has ever released.

A local area network (LAN) provides a path of communication, originating from the sender to the receiver; Ethernet is the most common LAN used.

Learn how to use PowerShell cmdlets specific to installing and configuring Hyper-V.

Gain a basic overview of the basic techniques and best practices for evaluating programs, prioritizing objectives or discovering problem areas when creating products and providing services.

Creativity is the “due diligence” of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

Unlike other certifications that focus primarily on one technology (i.e. Hadoop, MySQL, etc.), AWS certifications may cover a couple dozen AWS services.

Learn the commands, settings and products you need to set up a RADIUS server for authentication, authorization and accounting services.