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In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

David Willson discusses the best practices for reasonable security after learning from notable data breaches from different organizations. Learn more here.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

A look at five basics to consider in any data center virtualization project: planning, balancing the various hardware components, sizing the storage properly, managing capacity, and automation.

Big data is changing industries. A new application made possible by cloud computing, data is about patterns and trends and forward-looking business intelligence.

Learn everything you need to know about IT and technology trade shows and how they provide additional opportunities to hear about new technologies, talk with vendors, develop new skills, take certification exams, connect with peers in the industry and have a good time. Read now >

Kirsten Lora, our senior product director, discusses how Global Knowledge's Business Transformation Services prepare your employees to support your organizational change.

Global Knowledge brings you Microsoft training exclusives—twelve months of access to resources designed to help you retain your knowledge well after you take a class.

Mark Morgan is a Global Knowledge Senior Instructor. He has worked in the IT industry for over 20 years and has taught Microsoft courses for Global Knowledge since 2000. In this video clip, Mark discusses the top differentiators in Global Knowledge's Windows 7 and Server 2008 Boot Camps.

More challenging Microsoft certification exams require the demanding Microsoft boot camps at Global Knowledge. Rebuilt from the ground up to provide students all the study tools needed to master the Microsoft skills needed to certify and succeed.