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Read the clarification on how ITIL differentiates between problems and incidents, how they are related, and why it matters to adapt both.

The Cybersecurity Glossary of Terms contains definitions to help you uncover knowledge areas in which you excel and where you want to expand. Read here.

Find out the advantages and disadvantages of SQL indexing from the experts at Global Knowledge. The real value of indexing is to help retrieve data quickly, but you must consider the negative impact on the server when data is modified.

What were the top paying IT and project management certifications for 2016? his article will help you answer both questions by providing a review of the 15 top-paying certifications.

What’s the difference between high availability and fault tolerance in VMware vSphere? This article elaborates on first configuring high availability and then layer on the fault tolerance capability. Learn more.

Exchange 2010 builds upon the significant changes to the transport that were made in Exchange 2007. In this article, I'll review the transport pipeline and routing components and list some of the new architectural and administrative enhancements to the Exchange 2010...

Certifications are the most common way in IT to prove you have the skills to solve various technical and business challenges. In this article, I'll address a range of skill sets. For each certification listed, I've included what the certification measures, the requirements to obtain it.