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The (MAP) Toolkit is a free inventory, assessment, & reporting tool from that helps you assess your current IT infrastructure & determine gaps in product.

Through the use of automation, compliance, self-service portal, and standardization, Microsoft's System Center Service Manager can support ITIL.

Explore how Microsoft Office 365 works, and then discover what steps your organization should choose to implement an infrastructure that is completely driven by it.

What are the best IT certifications to have in your list of credentials? Learn the top certifications based on data from our 2017 IT Skills & Salary Survey.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

Rich Hummel discusses about Cisco's security solutions and how Cisco's acquisition of Sourcefire has changed the security landscape. Learn more here.

Learn about the five major security concerns with mobile payment systems before you link your finances to a mobile device for payments. Download your copy!

The term "life cycle" implies two things: that a process is perpetual and that the sequence of events is obligatory or uni-directional. There is no beginning or end to a life cycle and the sequence of events cannot change. A seed cannot go directly to being a mature plant nor revert back to the blossom stage.

For smaller companies, configuring a dial plan to account for variations in dialed numbers is often not a problem. However, companies that are larger and more global in nature encounter a number of issues when designing their dial plan approach.

IT Operations Management (ITOM) topics enable ServiceNow platform users to master subjects such as the Configuration Management Database, Event Management, Cloud Provisioning and Governance, Orchestration, Service Mapping and lay the groundwork for mature infrastructure operations management.