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IT leaders often make the mistake of assuming cloud is just another technology to implement, but cloud is a service model, not a technology.

Cloud isn’t a technology — it’s a new business model powered by new technologies. Cloud sells IT infrastructure, platforms and applications as services.

The top three reasons for moving to the cloud are efficiency, agility and innovation. Resource pooling makes cloud computing both appealing and dangerous. Managing cloud’s built-in risks can help you achieve its benefits.

This brief examines how having an effective decision process increases your chance of success when adopting cloud computing.

This brief explains how to use proven industry and operations (I&O) standard changes as templates for continuous cloud computing deployment and DevOps.

How do you Manage Public Cloud Security? What's a sound approach to minimizing security risk when using public cloud services? Everything you need to know.

Customer perception matters because customer Quality of Experience (QoE) is the vital factor in delivering cloud computing services — and the key to your success

Investments in ITIL made by IT I&O leaders often show few results, raising questions about the value of ITIL and the quality of leadership.

Discover the value paradigm shift to investing in people, the benefits associated with developing the right skills, where critical skills are needed and the business drivers behind them. We also provide ideas on how to convert customers into assets through customer education. DOWNLOAD NOW >

Kirsten Lora, Global Knowledge Senior Product Director, explains why business analysts are essential to organizations and how our Business Analysis Essentials and Business Process Analysis courses can help them in these roles