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CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

This course is designed to give the z/OS Operator personnel as well as entry systems programmers an overview about JES2. The students should be able to use JES2 commands at the z/OS Console and use SDSF.

Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.

This white paper examines NIST's cloud definition in detail with real world case study examples to illustrate how it is applicable to today's cloud market landscape.

There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

It's important to understand the characteristics of each AWS storage option so that you can implement one or more AWS storage services to meet your needs.