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This is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise functionality. This course is eligible for 30 Continuing Education Credits (ILT Modality).

Learn 10 common ways that malicious code can penetrate your network.

Examine some of the major tools listed in the PMBOK® Guide, find out how and where they're used, and see what it will take you, the project manager (PM), to learn how to use the tools.

Get an overview of Cisco Collaboration Systems Release (CSR) 10.6 with a focus on Cisco Unified Communications Manager (CUCM) supported features.

Use this handy cheat sheet for configuration in the new Web Client.

Learn how VMware's new vSphere 6.0 is much more user friendly than any previous release.

Discover how virtual storage area network (VSAN) and VMware View compare to other options.

Examine the OSI model, the features assigned to each layer, and examples of common protocols or technologies associated with the OSI layers.

Learn about the healthcare industry's challenges in managing cyber risk and potential solutions.

VMware has upgraded and enhanced many of the capabilities and grouped them together under a single heading to describe all the performance-enhancing options that View offers under the new Blast marketing term.