Search

This paper focuses on the packet delivery process when two devices are remotely connected. Definitions are first, followed by a detailed look at the actual process of exchanging data.

In this white paper on IT service management, discover the most common barriers you will face when implementing knowledge management and how to overcome them.

Gain a basic overview of the basic techniques and best practices for evaluating programs, prioritizing objectives or discovering problem areas when creating products and providing services.

With the introduction of virtual machines (VMs), the rules for protecting your servers have changed. Learn how VMware NSX and the microsegmentation can help.

Learn how Agile practices can help ensure you meet customer expectations, deliver products on time, and are able to adapt to change.

David Willson discusses the best practices for reasonable security after learning from notable data breaches from different organizations. Learn more here.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more agile? The answer is to use program management that is designed to be agile.

Resource management is always an issue in any project, especially when the stakeholders from whom we need time have operational duties to perform. If our requirements team was at our disposal 100 percent, always completed activities on target, and worked a full eight hour day without distraction or a loss of productivity, then estimating time would be simple. Here, we explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

At some point, you’ll find yourself working with “Difficult People.” The effects they can have on an organization vary greatly but usually involve many problems for the team. Learn about some common types of difficult people and how to handle them.