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Find available IT courses and certification training at Global Knowledge’s training center classrooms in DC. View course schedules and enroll now to advance your IT career!
Course Code: 835004
The Knowledge Management Implementation on-demand series provide system and knowledge administrators key steps on setting up and configuring the Knowledge Management application and the components within it. This course leverages the Knowledge Management Guided Setup...
Course Code: 835005
ServiceNow® Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts...
Course Code: 835009
The ServiceNow ESG Management application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars. This course is designed for implemen...
Course Code: 835010
The ServiceNow® Business Continuity Management (BCM) application gives your organization the capability to continue to deliver products and services at an acceptable level following a disruptive incident. In this on demand course, attendees gain the skills for effect...
Course Code: 835006
The Order Management Fundamentals course introduces Order Management (OM) terminology and configuration activities associated with both service provider and enterprise customer setup. You will also learn about product catalog management, order capture, order priority...
Course Code: 835008
Use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions.
Course Code: 821235
Learn how ServiceNow® Field Service Management (FSM) makes integrated and proactive service possible.
Course Code: 821268
Cloud Provisioning and Governance is integrated with both private and public cloud providers, including Amazon Web Services, Microsoft Azure, and VMware.
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