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Customers have more choice than ever before, regardless of the industry, product, or service, and they rate their service experience on a situational basis. Providing exceptional customer service is no accident; it is a combination of focus, process, and people skill...

Learn how an Agile testing approach enhances delivery speed and improves overall quality. Learning the goals of Agile will help you transition, implement, and monitor testing in an Agile environment and integrate traditional testing skills and knowledge into Agile development teams.

Whether you are building software systems for others, or someone is building them for you, it is imperative that the software does what the end users need it to do.

Enroll in RH342 and learn the essential techniques and tools for troubleshooting Red Hat Enterprise Linux. Learn Linux with this official Red Hat training course from Global Knowledge. Course includes hand-on labs to debug live, virtualized systems.

Presentations and public speaking are very much a part of every executive's responsibilities. Effective executive speaking is what distinguishes the successful professional from everyone else. Public speaking skills are most critical to your success and to your indiv...

This course provides a basic understanding of full-spectrum cyberspace operations; the complexities of the cyberspace environment; and planning, organizing, and integrating cyber ops. The course consists of presentations and exercises that teach students how to desig...

Do you have what it takes to step up to the plate to lead, work in teams, and juggle new assignments with your current responsibilities? What about having a "can-do" attitude that prepares you for additional growth?Acquire new skills and prepare to make a positive di...

Learn the best practices for installing and configuring JBoss Enterprise Application Platform (JBoss EAP 7).

Enhance your Agile Business Analyst skills in this Global Knowledge course, which is compliant with IIBA and A Guide to the Business Analysis Body of Knowledge, including the recently-published Agile Extension. Enroll now!

Full-Spectrum Business Analyst Training & Skills Development: This boot camp arms attendees with the comprehensive skill set needed to attack root causes of project failure such as incomplete, poorly defined and/or changing requirements.