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Discover how to handle customers in a way that builds a foundation of trust and feedback. Underst and meet their needs is the first and last steps to success.

In this course you will explore how to deal with negative attitudes in the workplace and create a more positive working environment. Virtual Classroom Live

Gain an understanding of what makes employees happy, how to motivate through empowerment and the five steps to success. Virtual Classroom Live

Learn effective methods of communication, problem solving, delegation and motivation, to prepare yourself to be an effective manager. Virtual Classroom Live

Learn good financial judgment in order to be grounded in the tools of finance and deepen your financial decision-making skills. Live virtual class.

2-day dynamic instructor-led Sales Skills: Basic Through Advanced Training course. Develop a winning strategy and solutions. Live virtual class.

Learn to recognize how to control your temper by thinking before speaking, waiting until you're calm before expressing yourself and the powerful tool of forgiveness.

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps t...

This CSM course is designed for Administrator’s responsible for managing the Customer Service Management application.

Identify what really motivates technical people to excel at work in management skills. Make the transition from technical expert to people management.