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This course is designed to teach the installation and administration of open source packages on IBM i as well as teach how to use some of the open source packages that can be downloaded.

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

This course teaches learners how to get started with Microsoft 365 Copilot Chat, craft effective prompts, and use its AI-powered features to enhance productivity, streamline work, and collaborate securely in real-time.

Microsoft Teams admins configure, deploy, and manage Office 365 workloads for Microsoft Teams focusing on efficient acollaboration and communication.

Real-time intelligence in Microsoft Fabric enables analysis of streaming events in real or near-real time.

Firms that specialize in consulting, architecture, engineering and other business services can optimize operations with Global Knowledge training.