Worldwide Locations
Receive face-to-face instruction at one of our training center locations.
Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.
Course Code: 821340
This course teaches you how to deploy Cisco® Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment.
Course Code: 821349
The Implementing Cisco Collaboration Conferencing (CLCNF) course focuses on Cisco® on-premises conferencing architecture and solutions.
Course Code: 821535
Exclusive – This course is geared towards trainees with a broad range of expertise, from administrative and call center personnel to technical staff, as well as wireless and network engineers. We begin by defining what 5G is and comparing it with previous generations of mobile c...
Course Code: 834078
Exclusive – In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data,...
Kirsten Lora, Global Knowledge Senior Product Director, explains the difference between our Business Analysis Essentials course and Business Process Analysis course.
John Barnes, Global Knowledge's Cisco Course Developer, discusses enhancements to our UCS Troubleshooting Boot Camp and suggestions for students in preparation for this course.
Course Code: 9301
This course is designed to provide you with the skills required to install and customize z/OS UNIX (full name z/OS UNIX System Services), and to manage and monitor the z/OS UNIX environment.
Course Code: 821494
Welcome to our Microsoft 365 Teams courseware! This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings.
Course Code: 9719
This course provides a basic understanding of full-spectrum cyberspace operations; the complexities of the cyberspace environment; and planning, organizing, and integrating cyber ops. The course consists of presentations and exercises that teach students how to desig...
Course Code: 9047
This course is designed to teach you how to use the Hardware Configuration Definition (HCD) of z/OS to create an I/O configuration and dynamically alter the I/O configuration.
Classroom Live 
On-Demand 
Virtual Classroom Live