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This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365...

You will examine the skills needed to move beyond proof-of-concept to scalable, secure, and observable agentic AI implementations. The course prepares you to design and deploy advanced agentic systems ready for real-world production environment.

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in onl...

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in y...

Prepare for your training with Global Knowledge. Find your choice of flexible and convenient course delivery options. training locations, and course dates that work with your schedule.

Receive expert instruction in our classrooms, at your company's location, online or on-demand. Our instructor-led and on-demand courses enable your team to gain needed skills.

Learn about Global Knowledge payment options, payment terms and conditions, course policies and tuition reimbursement.

With MyGK, an online learning services platform, Global Knowledge students can easily find and access course materials, resources and tools.

Firms that specialize in consulting, architecture, engineering and other business services can optimize operations with Global Knowledge training.