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Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue.

ServiceNow Service Mapping Fundamentals course will help students to learn how to discover and model business services to manage service health.

This course provides you with the knowledge required to develop and employ your skills as a ServiceNow System Administrator within a domain-separated instance. Upon successful completion of this training course, you will have the opportunity to receive a voucher code...

GRC is a company's strategy for managing corporate compliance and enterprise risk. ServiceNow GRC is a suite of applications within the ServiceNow platform that provides timely, comprehensive, and continuous information for auditing, reporting, and risk and complianc...

Account Lifecycle Events is a process automation system that aims to streamline the onboarding process for customer accounts. It provides a set of tools and resources, including a Process Automation Designer playbook, an Account Lifecycle Events case type, and define...

ServiceNow® Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts...

The Order Management Fundamentals course introduces Order Management (OM) terminology and configuration activities associated with both service provider and enterprise customer setup. You will also learn about product catalog management, order capture, order priority...

Use Virtual Agent to design communications that help your users quickly obtain information, make decisions, and perform everyday work tasks like HR requests, or customer service questions.

The ServiceNow ESG Management application helps customers manage their ESG programs by providing them with a common platform to track and report goals and performance across the Environmental, Social, and Governance (ESG) pillars. This course is designed for implemen...

The ServiceNow® Business Continuity Management (BCM) application gives your organization the capability to continue to deliver products and services at an acceptable level following a disruptive incident. In this on demand course, attendees gain the skills for effect...