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It teaches how to implement techniques like retrieval-augmented generation (RAG) and multi-stage reasoning, as well as how to fine-tune large language models for specific tasks and evaluate their performance. Students will also learn about responsible AI practices fo...

This course is designed to teach the installation and administration of open source packages on IBM i as well as teach how to use some of the open source packages that can be downloaded.

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP. St...

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how...

Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

This is a hands-on class designed to help beginning Mac users and transitioning Windows users become more familiar in using the macOS.

This one-day, instructor-led course provides a detailed introduction to Webex Calling, focusing on applications within State and Federal Governments. Designed for a broad audience, including Executives, Managers, Administrators, Engineers, and Helpdesk personnel, the...

The course covers Oracle architecture, instance and storage management, user and privilege administration, undo, data movement, and Oracle networking tools. Labs reinforce skills with real Oracle environments.

This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in onl...

This comprehensive 5 Day training program provides an end-to-end understanding of Cisco cloud security, with Cisco Secure Access as the central platform supporting Secure Internet Access, Secure Private Access, Zero Trust Access, and traditional VPN services. The cou...