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This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and...

This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the d...

This course covers building secure and scalable AI infrastructure, managing the full lifecycle of traditional machine learning models with Azure Machine Learning, and deploying, evaluating, monitoring, and optimizing generative AI applications and agents using Micros...

This course provides students with the knowledge and skills to design and develop AI enabled database solutions across Microsoft SQL platforms, including SQL Server, Azure SQL, and SQL databases in Microsoft Fabric. It is intended for professionals who build modern d...

The Horizon 8: Administration and Operations course teach IT professionals to effectively manage desktops and users with Horizon Console. Learners will also gain practical skills to optimize performance and troubleshoot common issues.

The Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to ide...

This 1 day course focuses on building intelligent applications that can see, interpret, and reason over images and documents using different multimodal models and agent-based tools. Learners explore how visual and document inputs can be combined with language models...

In this course, you will learn the skills you need to effectively establish and manage a realistic schedule and detailed budget. Through hands-on exercises, you'll learn to develop an integrated budget and schedule while monitoring project performance during executio...

This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration w...

This five-day instructor-led course provides students who administer and maintain SQL Server databases with the knowledge and skills to administer a SQL server database infrastructure. Additionally, it will be of use to individuals who develop applications that deliv...