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Learn how to efficiently use Amazon Web Services (AWS) Security Services and the best practices for optimal security and compliance within the AWS Cloud.

New – Microsoft Windows Automation with Red Hat Ansible (DO417) is designed for Windows Server professionals without previous Ansible experience.

In this excerpt from his new book, Accelerating Leadership Development, Jocelyn Bérard, Vice President, Leadership and Business Solutions, Global Knowledge, examines the importance of communication in an organization and present practical concepts for leaders to apply easily.

ITIL implementation initiatives fail when all three enablers aren’t factored in: people, process, and technology. The most important enabler is people.

Learn how to develop a questioning outlook and quality standards that will help you make more effective decisions.

This course provides general information on ITSM supporting applications, such as Configuration Management, Knowledge Management, ITSM Professional applications.

In today's volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships-and ca...

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management from end-to-end.

Free websites and apps track your personal data; find tips to protect yourself online.

Discover how the fundamental elements of a requirement give rise to its intrinsic value. Understanding the very nature of those elements is essential to eliciting, planning, analyzing, communicating, and managing them.