Worldwide Locations
Receive face-to-face instruction at one of our training center locations.
Train at your own pace with 24/7 access to courses that help you acquire must-have technology skills.
Experience live, expert-led online training from the convenience of your home, office or anywhere with an internet connection.
Course Code: 821271
Event Management starts with an event generated from a monitoring solution and ends with automated remediation of an infrastructure issue.
Course Code: 835004
The Knowledge Management Implementation on-demand series provide system and knowledge administrators key steps on setting up and configuring the Knowledge Management application and the components within it. This course leverages the Knowledge Management Guided Setup...
Course Code: 821286
ServiceNow Service Mapping Fundamentals course will help students to learn how to discover and model business services to manage service health.
Course Code: 821704
Exclusive – Students will learn about core data concepts such as relational, non-relational, big data, and analytics, and build their foundational knowledge of cloud data services within Microsoft Azure. Students will explore fundamental relational data concepts and relational d...
Course Code: 821553
This three-hour free event is designed to teach business leaders and IT technical professionals the benefits of computing in the AWS Cloud. We’ll cover AWS services for computing, storage, database management, networking, and content. You will learn how to use AWS se...
Course Code: 821705
Exclusive – Create simple Power Apps, connect data with Dataverse, build a Power BI Dashboard, and automate processes with Power Automate.
Course Code: 910022
Gain an understanding of Generative AI and how it can address concerns and challenges, and supports business growth with Generative AI Essentials for Technical and Business Decision Makers. Learn the steps for planning a generative AI project and the key consideratio...
Course Code: 910023
Learn to create and optimize prompts for a variety of ML models with Introduction to Prompt Engineering. Learn basics of foundation models, the concepts of prompt engineering, and basic prompt techniques.
Course Code: 835003
Account Lifecycle Events is a process automation system that aims to streamline the onboarding process for customer accounts. It provides a set of tools and resources, including a Process Automation Designer playbook, an Account Lifecycle Events case type, and define...
Course Code: 835005
ServiceNow® Natural Language Understanding (NLU) is an artificial intelligence capability that enables the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts...
Classroom Live 
On-Demand 
Virtual Classroom Live